FAQ en

Q: Is it possible to order samples?
A: Yes, samples can be ordered. Please contact us, depending on the article, the maximum possible number of samples changes, as well as the costs. The shipping will be calculated individually according to expenditure. The samples will be shipped to you directly ex works of the respective manufacturer. This means that if you order several articles, you may receive several packages with a time delay. A return of the samples is not possible.
Q: Is there a minimum order quantity?
A: Yes, this depends on the respective article and is listed in the product details.
Q: Is shipping abroad possible?
A: Yes, we also deliver abroad within the EU.
Q: What are the shipping costs?
A: The costs for packaging and shipping we charge 1:1 without surcharge to you. We can give you more detailed information on request, stating the article, order quantity and destination. For a pure sample order we charge a flat rate of 6,90 EUR for shipping.
Q: What delivery times can I expect?
A: All articles will be delivered as soon as possible. You can also find the respective delivery times in the product detail view. These are usually valid after production release.
Q: Can there be over- or short deliveries?
A: In general the ordered quantity will be delivered. However, for articles with advertising imprints, production-related quantity deviations of +/- 10% may occur. In the end, the quantity actually delivered will be charged at the agreed price. In case of an advance payment you will receive a corresponding subsequent debit or credit note.
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